If an item is returned after 14 days but before 30 days, the customer will receive a partial refund. If an item is returned within 14 days of purchase, the customer will receive a full refund. The customer is responsible for shipping costs on returned items, unless the item is defective or damaged. Newegg’s return policy gives the customer 30 days to return an item from the date of purchase. Most online retailers have a return policy that is very similar to Newegg’s. In these cases.Newgg may charge a restocking fee depending onthe condition ofthe returneditem(s). That being said, there are some circumstances where returning items without the original packaging may still be possible (e.g., if the product was damaged upon arrival). Generally speaking, yes – it is best to return items in their original packaging whenever possible as this helps ensure that they arrive back at Newegg undamaged and can be resold as new products. However, if the reason for your return is due to an error on Newegg’s part (e.g., they sent you the wrong item), then Newegg will cover the cost of shipping.Īdditionally, if youritem arrives damaged or does not work properly, please contact Newegg customer service directly so they can assist with troubleshooting or arranging a replacement/return. In general, you will need to pay for shipping when returning an item to Newegg. Once your request is submitted, Newegg will provide instructions on how to send back your item. ![]() Then, find the order that contains the item you want to return and select “Return Items.” From there, you’ll be prompted to fill out a form explaining why you’re returning the item and whether you have the original packaging. To start a return, simply go to Newegg’s website and sign into your account. If you do not have the original packaging or if the item is not in new condition, you may still be able to return it, but Newegg may charge a restocking fee. You can return most items that are new, unopened, and in original condition. When you purchase an item from Newegg, you have the option to return it for a refund within 30 days of receipt. As soon as we receive and process your returned item (s), we’ll issue a refund to your original payment method! Do I Need the Original Box to Return to Newegg? Ship the package back to us at your own expense – we recommend using a shipping service with tracking information so that you can keep an eye on its whereabouts. Write down the RMA number on the outside of the box.Ĥ. Carefully pack up your item (s), making sure to include all accessories and original packaging if possible. Please note that some items are not eligible for return, such as opened software or digital downloads.ģ. Once your request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions on how to send back your item (s). We’ll need your order number and the reason for return.Ģ. Start by creating a return request on our website. If you’re not happy with your Newegg purchase, don’t worry! You can return most items within 30 days of receipt for a refund. ![]() No, you cannot return used items to Newegg. If the serial number on the product doesn’t match the one in our system, we’ll send it back to you. Yes, Newegg does check serial numbers on returns. Do I Need the Original Box to Return to Newegg?ĭoes Newegg Check Serial Numbers on Returns?.Does Newegg Check Serial Numbers on Returns?.
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